Updated: Aug 30
Do you have a call center and handle thousands of outbound and inbound calls per day? Does your calling team always have to deal with stressful work periods and do you feel that you constantly lack the time and human resources to cope with the pressure and ever increasing sales targets?
Are you interested in a cloud-based sales solution that allows you to automate and easily execute your calls and solidify customer engagement by sending emails or SMS messages?
VanillaSoft is clearly the answer to these questions. It is a powerful call center technology with auto dialing, scribting capabilities, call recording, lead & sales tracking and much more. This tool is designed to help call teams focus on what matters most. It enables call agents to get more done in less time and opens the doors for the important tasks: talking to prospects and customers.
VanillaSoft was founded nearly twenty years ago as one of the first call center companies on the market with a vision to "streamline the call process and increase revenue". Today, the company offers the industry's most successful sales force engagement platform, helping sales reps and calling teams reach over 15,000,000 contacts each month.
VanillaSoft can be used standalone or in combination with existing traditional CRM systems and enables sales reps to respond to new leads faster, interact with leads more consistently and across more channels, and generate more qualified sales opportunities.
If you have the opportunity to visit their website, you'll wholeheartedly believe what I'm about to tell you. VanillaSoft values simplicity, which means that everything directly affects the bottom line: increased productivity, higher contact rates, and better sales accountability. Both their website and their products have the charm of a high-tech American company (this idea came to me while looking at their logo). They are intuitive and user-friendly, so it only takes a few minutes to master them and boost your performance. You have everything you need in one place, so you can achieve more together.
In short, with VanillaSoft, you'll be able to target more potential customers and close more deals. And how? Thanks to the support provided, you'll be able to be proactive, anticipate situations in advance, and thus be in good control. You and your team will no longer work based on guesswork. Your teams will be able to be more efficient, motivated and synchronized thanks to precise and tailored situation forecasts.
If you're looking to generate more sales or improve your lead generation, high-volume calls and outbound emails can be a great solution.
Following are a few more technical highlights: For example, VanillaSoft offers a lead routing feature whose name says it all. You are able to get from the initial lead to your final sale in the shortest possible way. When it comes to something as basic as a phone call, you can improve it even more by applying Auto Dialing to reduce lost time and unwanted distractions and ensure a smooth sales process. It should not go unmentioned that Voicemail Drop and SMS Texting are valuable additional features that allow you to work very flexibly. Each call is re-sorted and linked to the final result of the case. From there, analysis is performed to understand and improve future sales, with specific action plans suggested. This is undeniably a great way to control the quality of calls - you get all the information you need about the target, such as call records, notes, emails, text messages and contact history for easy review in a single place.
Another outstanding feature worth mentioning is Logical Branch Scripting. Imagine how much energy you could free up if you had a helpful assistant that creates scripts that sound both natural and effective. The system has an automated data collection process that continuously takes call responses and data directly into the script for further reporting, filtering and analysis. Finally, appointment setting is the last feature I want to share with you in this blog post. The moment your prospects give you the green light, you immediately have your calendar in front of you. No more worrying about duplicate appointments or other possible mistakes like time zone differences or the possibility of missing the meeting.
Explore by yourself today about what more VanillaSoft has to contribute to your future grand success.
I am looking forward to receiving your comments.